GDPR

For the personal data you process through KnoDesk, you are the data controller and KnoDesk is your data processor. For our own account and website data, we are the controller.

We offer a data processing agreement covering our obligations as processor, including confidentiality, security and sub-processor controls. Request one by email.

KnoDesk can collect and record consent from your customers in chat and forms, so you have a record of when and how it was given.

You can search, export and delete a customer's conversation history, bookings and CRM record from the dashboard to answer access and erasure requests.

Data residency options are available on request for customers who need their data stored in a specific region.

Where data is transferred outside the EU or UK, we rely on approved safeguards such as standard contractual clauses.

We will notify affected customers without undue delay after becoming aware of a personal data breach, with the information you need to meet your own reporting duties.