Every order call answered
Several calls can be taken at once, so the line is never engaged.
Voice agentKnoDesk for delivery and takeaway
Orders taken in full, read back, and passed to the kitchen.
KnoDesk answers every message and call for your business, settles the questions and books straight into your calendar, day and night.
- Works on
- Website chat
- Phone
2 margheritas and a garlic bread to 14 Park Lane
That's 2 margheritas and 1 garlic bread to 14 Park Lane. Any allergies?
No, that's it
Confirmed. Your order is with the kitchen, about 35 minutes.
Handled by KnoDeskVoice agent
The problem
The order comes in by phone and has to be taken in full, fast and with no mistakes.
Sound familiar? This is what a normal week looks like for most delivery and takeaway without help at the front desk.
- 01
Orders at the busiest moment
Phone orders peak exactly when the kitchen is under the most pressure.
- 02
Mistakes are expensive
A missed allergy or a wrong address means a remake, a refund or a lost customer.
- 03
Lines that are always busy
When the phone is engaged, hungry customers simply order from someone else.
How KnoDesk solves it
KnoDesk takes the whole order, repeats it back to confirm and passes it to the kitchen.
Three things change from the first day, each handled by a part of KnoDesk you can switch on, tune or hand back to your team.
Read back before confirming
Items, extras, allergies and address are repeated back and confirmed with the customer.
AI chatbotStraight to your team
The confirmed order lands in your inbox and team view with everything the kitchen needs.
Email agentSee it in the app
Watch KnoDesk handle it.
This is the real KnoDesk dashboard with sample data, doing the work described above.
How it works
A day with KnoDesk
What changes in your day.
- 11:00
Before service
Tonight's bookings are confirmed and the guests who could not come have already cancelled.
- 13:30
Lunch rush
The phone rings during service. KnoDesk takes the booking and nobody puts the tray down.
- 17:00
A group enquiry
A party of twelve asks about the private room. Date, covers and contact go to the manager.
- 23:45
After closing
Questions about hours, menu and parking are answered while the team is at home.
Set up in an afternoon
No code, no agency.
If you can fill in a form, you can set KnoDesk up for your business.
- Step 1
Tell it about your business
Upload your services, prices, opening hours and FAQs. KnoDesk answers only from what you give it.
- Step 2
Connect your channels
WhatsApp, Instagram, website chat, email and a phone number, plus Google Calendar for bookings.
- Step 3
Go live
Set when a person should step in, then switch it on. Most businesses are live the same day.
Questions
What delivery and takeaway usually ask us.
Yes. KnoDesk answers only from the services, prices and policies you upload, in the tone you choose, so customers hear your answers, not generic ones.
More in hospitality and restaurants
See all businessesRestaurants that take bookingsThe calls arrive right at peak time, when the team is serving.Restaurant groups and chainsOne number for many sites and no consolidated data.Bars and cafésFew bookings and a lot of questions: hours, terrace, whether the kitchen is open at that time.Catering and eventsThe enquiry is not a booking, it is a quote that has to be taken properly.Hotel restaurantsResident guests and outside diners, with different rules and different hours.
See it working for delivery and takeaway.
Book a demo and we will set KnoDesk up with your own services, hours and prices.